Frequently Asked Questions

This section contains Frequently Asked Questions (FAQ) about how to use the Socialise site.

Please read the FAQs thoroughly before contacting a staff member because the answer is likely to be found on this page.

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Let us know if you encounter any problems or have suggested additions to this list. To send a comment, email admin@socialise.biz and use the word FAQ in your subject line.

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My Account

I'm having problems using My Account. Can you help?

If you encounter any technical problems while using your account on Socialise please contact support@socialise.biz for assistance.

Can someone register on the site with my username and pretend to be me?

No. Once a username has been registered it is not available to other users.

I think I've been banned by mistake. Who do I contact about this?

Email support@socialise.biz for any enquiries relating to this.

How do I change My Password?

Just click on 'Change My Password' - then you can change Your Password easily. NEVER change your password to something someone else has given you.

Can I change the email address on My Account?

If at any time you decide to change your email address you are encouraged to update your Socialise account details. Go to 'My Account Details' on your menu and change the email address listed on the form.

Once you have updated your email address Socialise will automatically send an email to your new address. The purpose of this email is to verify your email to ensure that you have filled out the address correctly. Simply click on the link within the email to complete the process.

What is Address Confirmation?

Address Confirmation is a service we provide for all members to take advantage of our added safety features.

If you elect to become Address Confirmed, simply go to 'My Account Details', click on 'Address Confirmation' and fill out your address details. Once the Socialise staff have received your request we will send out a letter to the address you supplied. Inside the letter you will find a code. To complete the process, enter this code into the 'Address Confirmation Code' box in the 'My Account Details' section.

Can I change my registered Username?

For safety reasons, users are unable to change their registered usernames.

How do I top up My Account?

Simply go to 'Account Details' on the members' menu and click on 'Top Up My Account'. Then follow the easy instructions and fill out all of the required fields on our credit card form.

My Profile

How do I tell people a little more about myself?

The best way to let people know about you is to go into the 'My Profile' section off the main menu. Here you can configure your profile so that people can read about you, plus it allows others to search for answers about you when viewing your profile. Once youve filled out all the profile questions you wish to answer, make sure to click the 'Save' button at the bottom of the page.

How can I upload a photo to My Profile?

Socialise members can upload up to 5 images to their profile. From the members' menu, go to 'My Profile' and then click on 'My Photos'. After you have followed the instructions and uploaded your images, click the 'Main Photo' button next to the image you would like displayed to users in the chat rooms.

Why has My Profile photo been removed?

Our Terms and Conditions clearly state what is deemed to be an inappropriate image. If a member of our staff believes that you have breached our Terms and Conditions, they reserve the right to remove your image without consulting the user in question. If you wish to dispute this action, please contact support@socialise.biz

General

Are there any restrictions on becoming a Socialise member?

You must be 18 years or older to use the Socialise site. When you register to use Socialise, you agree that you are 18 years or over.

Why should I upgrade my membership?

Many of the areas in Socialise are available to paid members only.

Becoming a member allows you to become a part of a wide ranging online community where you can interact and form relationships with other site members.

Another great members only feature is in the Avatar Creator. While guests are permitted only to use standard Avatars, members can fully customise their Avatar to reflect their style, appearance and personality.

The ability to Rate a Date is another feature that allows users to give feeback to other members.

I've found a bug on the site. How do I report it?

The Socialise staff try to maintain consistently high quality on the site. If you find anything that is broken or out of place, please feel free to report it. Our forum has a special 'Bugs and Quirks' section which is checked daily by our staff. Your help is appreciated.

Alternatively use the 'contact us' button on your menu for more urgent issues.

I have emailed the Socialise staff, why hasn't my email been answered?

Socialise staff go to great lengths to read and respond to every email our members send us. Due to the volume of emails we receive it may not be possible to respond instantly. Please allow at least 48 hours for us to reply.

How should I behave on the Socialise site?

Like every responsible site, Socialise has a strict Etiquette guide – a code of conduct on how to behave on the site. Members who act outside the site's Etiquette are not welcome and may be banned. Read about the Socialise site Etiquette by clicking here

I want to advertise on the Socialise site. Who do I contact about this?

For any advertising enquiries contact marketing@socialise.biz

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Safety

How do I make contact with other users safely?

The Socialise site allows you to keep in touch with your friends through instant messages and email - all without revealing your email address or mobile phone number. You'll need to send your friends a Friend Request before they appear on your friends list, and they have to accept the request.

Is it okay for me to give out my personal details?

You should never share your personal details with anyone on Socialise – members may not be who they say they are.

This is why we have created the email and messaging features on the site, so that you can email and message other members without knowing other members' details.

How do I report another user whilst I'm in a chat room?

The site is patrolled by friendly and professional members called moderators. They have special privileges that allow them to alert, kick and ban users who break the Terms and Conditions of the site. The moderators work hard to keep the site a safe and fun place to hang out. However if you cannot find anyone to report to, please email report@socialise.biz

I feel another user has acted inappropriately. How do I report this while I'm using the site?

If you feel another user's behaviour has breached our Terms and Conditions, email report@socialise.biz so that a moderator can look into the matter. The moderator may choose to contact you about further details on the incident before making a decision on your complaint.

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My Avatar

I've just joined. How do I get an Avatar?

Go to 'Avatar Creator' on the members menu and start creating your ultimate Avatar. Dont forget to save it.

How do I change the look of My Avatar?

Changing your appearance is easy. Simply click on 'Avatar Creator' on the members menu. Here you can change your body type, clothing, hair style and skin colour of your Avatar. It is important to remember to save your Avatar after you finish.

How do I change the colour of my Avatars clothing?

The Avatar colouring works with the use of 3 colour bars; Red, Green and Blue. Simply click on the item of clothing or the Avatar body part that you wish to edit, then try out a few combinations by moving the colour bars left or right. By adding more of one of the 3 colours, you may find another colour is available.

Why can't I change the gender of my Avatar?

For safety reasons Socialise cannot allow its members to change the gender of their Avatars. So it is important, when you first register, to fill out your gender correctly on the registration form.

Friends List

How can I add someone to my friends list?

Simply click .Add to Friends. from wherever you are viewing that person. If in chatroom click the person.s avatar to bring up their mini profile window and click it from there. If you are viewing a person in the Who.s Online list simply view their profile and click .Add to Friends. from there.

How can I remove someone from my friends list?

You can either go into your friends list and click 'remove' next to the members name you wish to remove from your friends list. An alternative is to click 'Remove Friend' when you go into the member's profile.

What does '23 minutes ago' next to my one of my friends refer to?

Your friends list shows all of your friends who are either online or offline. The offline friends list has the name of the user and when they last logged in e.g. 2 minutes ago.

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Searching for Members

Can I save a search?

Yes. If you find you're always searching for the same types of members, you can save your favourite searches to make it quick and easy to find the types of members you're looking for. Simply go into a search and tick the boxes you wish to search for. Once the search results come up you'll notice a 'Save this Search' form. Give the search a name in the box provided and click 'save'. Now next time you click on the 'Search for People' button from the menu you'll notice that your saved search will appear in this area.

I want to find some members my own age or have the same interests as me. How can I do this?

Use the Socialise seach pages to search for the type of members you are looking to meet. Our Simple Search allows you to search for members by age, gender, location and what they are looking for from the site e.g. dating, friends etc.

The Socialise Advanced Search allows you to search for members using more information they have filled out in their profile.

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Chat

How do I move around the room?

Click on the space you wish to move to and your Avatar will walk there

Can I send a private message to another member in the chat room?

Yes, double click on the person you want to speak privately with. A new tab with their username should appear (if it does not appear, just double click on them again). This will open a private message window for you to speak with them in. Only the two of you will be able to read what is talked about in this window. Alternatively you can click on the name of the avatar you want to send a message to in the list of names on the far right hand corner of the chat bar window.

What are the numbers next to each room?

These numbers show how many users are in the room at that time. When you click on any room button, you will see the names of the visitors in this room.

Why can't I always go to the room I want?

Blocked access usually occurs if the maximum number of visitors in the room has been reached. Please don't be concerned because you can generally go to another one of the many rooms available at any one time, or wait until someone leaves the room and change over there again.

I found a person I really like. Is there any way to easily find him/her when I return to Socialise tomorrow?

Yes, you can add this person to your 'Friends' list. Click on the profile of the member you want to add and select "Add Friend". Now you can see this person in your friends list when you log into Socialise.

How can I find out more about an Avatar in a chat room?

Click on the Avatar in question. The information about this Avatar will appear in the chat bar.

I don't just want to chat. Is there another way I can interact in a chat room?

As well as chatting in one of the chat rooms, there are a number of actions you can perform. Simply click on an action icon in your chat bar and your Avatar will respond.

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External Outings

How do I book an External Outing?

To book a External Outing with another member go to 'Outings' on the members menu. Click on ‘External Outings’ then select a calendar date for the External Outing on the Socialise Event Calendar. After you have selected a date, a form will appear below the calendar where you can select your desired time and who you wish to invite on the Outing.

Dates that have bookings in the future will show with a green i on them to let you know there is information there to see. Past events will show with a green * on them.

After you have booked an Outing an email is sent to the member’s account who you have invited. If they choose to accept your invitation you will receive a confirmation email in your Socialise inbox.

How do I rate the outing?

You will be sent an email to remind you to rate your Outing, there is a link within that message that takes you to ‘Outings’.

Alternatively, you can click on ‘Outings’ in your menu and rate your outing there.

On your Socialise Event Calendar you will need to click ‘External Outings’. Today’s events are below in a list. Past events will show with a green * and if you click the relevant date, you will get a list and details of events from that date.

Once you have found the relevant Outing, click ‘rate event’ to enter comments and ratings.

Both you and your partner have the right to respond to each other’s rating and comment.

If you have any further queries or feedback feel free to email us at support@socialise.biz

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Moderators

Who are moderators and how do I become one?

Moderators are members just like you, who have been around the site for a while and have gained a special privilege for their experience and activities within the site.

Moderators help out around the site and serve as mentors to new members who need a little extra help.

A moderator must have an impeccable record in the site. That means they have never broken the Terms and Conditions or the site Etiquette.

Members are usually invited by Socialise to become moderators. If you believe that you've got what it takes to become a moderator please email moderators@socialise.biz

How do I contact a moderator?

There are 3 ways: You can private-message a moderator if they are in the room by clicking their avatar twice to bring up an IM (instant message) tab, click on their profile and email them through the site, or simply talk to them in the room chat if they are there.

If you cannot find a moderator and wish to report something, simply email report@socialise.biz

The Socialise staff will record this alert and investigate the issue in due course.

Misuse of this service may result in a user being banned or suspended from the site.

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